Heather Diaz - Expert Witness

Professional Summary | Testifying Experience| Disciplines | Education | Experience | Publications & Presentations | Organizations | Focus Areas

Heather Diaz


Heather Diaz has 30 years experience in computer systems and information technology, specializing in software engineering, ecommerce, data warehousing, business intelligence and telecommunications technologies. Her background encompasses large scale software design and development, process engineering and IT operations management. Ms. Diaz held senior leadership positions at GTE, TSI, Verizon and Syniverse Technologies. She has extensive experience overseeing the creation, delivery and support of hundreds of mission critical hardware/software solutions for world-wide companies serving hundreds of clients with millions of customers, spanning over 140 countries. She has provided services throughout her career for a variety of clients from computer technology, telecommunications, commercial software, financial services, real estate, insurance, transportation, retail, and government sectors.

Ms. Diaz’s 24 years of in-depth telecommunications experience includes integrated data, voice and wireless networks. She has led design and delivery of web-based call center systems, document storage systems with large terabyte sized data warehouse databases, electronic web-based content & document management for online invoicing, clearing & settlement processing and financial reporting, including network & provisioning solutions enabling full voice and data connectivity as well as interoperability among fixed and broadband networks for the telecommunications industry.

Testifying Experience

Ms. Diaz has provided expert testimony and consulted on telecommunication, cellular forensics, software contract dispute, patent litigation and pre-litigation cases.  Heather's expert analysis was instrumental to reaching a successful settlement for Esurance against Jocelyn Meyer in an Auto Fire Insurance Claim.  Heather provided a Google Earth Tour reflecting the parties of interest's cell phone voice transactions mapped locations which was presented during mediation resulting in quick, successful settlement for Esurance. Her testimony experience includes six expert reports, six depositions, and trial testimony for one case.

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Business Intelligence
Health Insurance
Case Areas
Contract Disputes

Professional Summary

Telecommunications / Wireless 24 years Telecommunications, OSI to Wireless standards; Call Center, Repair Dispatch, GIS, Fraud Profiling, Billing, Clearing & Settlement, Systems Migration & Integration, Wireless, SMS, MMS, OO and Client/Server Technologies, SLA, DRP, B2B, SAP, EDI
eCommerce 12 years Telecommunication & eBusiness Products; commercial offerings; Secure B2B Web Portal, Data Provisioning and Web Applications.
Product Development 17 years Distributed Applications Design & Development of n-tier Client/Server & middleware; User Interface design and prototyping, Computerized Workflow, Document Management, Business Intelligence, eBusiness and Customer Service contracts
Business Process Consulting 18 years Create, analyze, evaluate and audit SDLC processes leveraging Agile to Waterfall methodologies. Experience with SAS70 and Sarbanes-Oxley Compliance. Business process analysis, evaluation and “to be” recommendations.
Technology Consulting 15 years B2B, Client/Server, Wireless Solutions & Technologies, GIS, Fraud Profiling, Call Center, Intelligent NW Collectors & Agents, EDI, Web Technologies; Media and Data Strategy; Financial and Data Clearing & Settlement, Fleet & Building Management, Repair Dispatch, Business Process Management; US/International

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Education, Licensure, and Certifications

B. A. Business Administration and Management of Information Systems, 1982, University of South Florida

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Professional Experience

2009 to Present - Senior Consultant eComp Consultants - Tampa, FL

1999 to 2008 - Director Enterprise Technology - Syniverse Technologies - Tampa, FL

1998 to 1999 - Product Management Web Strategies - Telecommunication Services, Inc. (TSI) - Tampa, FL

1996 to 1998 - Manager System Architecture - GTE Telecommunication Services - Tampa, FL

1993 to 1996 - System Manager / Director Architecture - GTEVerizon - Dallas, TX - Tampa, FL

1984 to 1993 - Programmer Analyst / Senior Advisory Systems Engineer - GTE Data Services - Tampa, FL

1982 to 1984 - Product Development - CGI Corporation & Insurance Network Systems - Tampa, FL

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Publications & Presentations

Professional Organizations

Focus Areas

  • Telecommunications
  • Cellular Transactions / Records Forensics
  • Fraud Profiling
  • Call Center
  • Billing
  • Fleet & Building Management
  • Web-based Reporting Engines
  • Workflow/Decision Support
  • Product Management
  • Wireless Number Portability
  • Secure Internet Portal, Single Sign-on
  • Repair Dispatch
  • Financial and Data Clearing & Settlement
  • Software Contracts
  • eCommerce / B2B Web Portal
  • Business Intelligence Applications

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